Saturday, October 21, 2017

Microsoft Says Your Infected Call This Number

 I keep getting customers that had the message with a talking voice come up on the screen and say your computer is infected, call this number. This is not legitimate and is nothing more than just a scam. Unfortunately many many people fall for this, call the number and them remote in to their computer and take control.

 Some of these individuals are very convincing and get the unsuspecting person pay them money. I have seen where some of these people or scammers use some of the free programs on the internet. Most of the time these scammers want to get at your information on your computer. Their other goal is to get your hard earned money.

 Okay so what should you do if this happens while you are on the internet. First of all don't click on anything, not even to close out the website. Also do not call these people as they will try to convince you and now they have your phone number. You need to do one of a couple things to prevent any infection. First if you know how to end task this by pressing ctrl - alt - del at the same time do this. This will bring up the task manager and you can end task the web browser you are using to close it out.
 Your other option is to hold the power button in for 10 to 20 seconds and the computer will shut off. I would not do this all the time, but for one instance it won't hurt. After you reboot the computer I would reset all the web browsers. Next run programs like free malwarebytes, rogue killer and junkware removal tool from the safe mode with networking. Finally I would go into programs and features in the control panel. Look through the list and delete any programs like log me in or Team Viewer.

 Many people ask what are signs that you may have been infected. Well usually the computer may run very slow, can not access the internet, home page has changed or the computer will not boot into the normal mode. Other things that happen is that you have emails sent that you did not send. You may also be getting tons of spam email . The other problem is getting phone calls from these scumbags trying to  get you to send them money. Turn them in and report them to the police and attorney general.

 Just remember Microsoft Does Not Call People.

Saturday, September 16, 2017

3 Of The Best Free Virus, Malware, Spyware And Adware Cleaning Programs

Clean Up Those Nasty Infections

Many times I get asked by customers what are the best free programs for cleaning infections from your computer. Well 3 of these programs come to mind and do an excellent job. The three I prefer are Rogue Killer, Malwarebytes and Junkware Removal Tool. They are all free and can be downloaded from the internet. Now there are a few other programs that are free and do a good job of removing various infections from your computer.

A few other infection cleaning programs I use are adwcleaner, super anti-spyware and spybot. They have all been around for awhile and have updates at least weekly. Now if you search the internet you will find other virus cleaning programs out there. The biggest problem is that some of them are junk and will bring in more junk.

So how do you determine what is junk and what is not. Well what I do is search the internet for the given name of the program and question if this cause infections, spyware or adware. Chances are you will find forums where people have tried these programs and now have problems. So never install anything without checking it out first.

Now is there a preferred way to run these programs. Some individuals will say to dumb down the system by stopping various programs from running. They also use rkill and others to achieve this. It's not a bad idea, but I prefer a different method. What I do is enter the computer into the safe mode with networking. This way various windows functions are not running and you have connection to the internet.

Run all of them one at a time starting with rogue killer, then malwarebytes and then junkware removal tool. If you decide then you can run adwcleaner as well as your antivirus program on the computer. Always be aware that your antivirus alone is not enough to remove all infections. Also on a final note make sure you have good up to date antivirus software. My favorites tend to be Kaspersky, Webroot, Mcafee and Norton Antivirus as well as Eset. Only have one of them installed as more then one will cause fighting and the system will slow down the system.

Saturday, August 12, 2017

Microsoft Security Essentials

 Microsoft Security Essentials was first introduced in windows vista. It was called windows defender. It was a free antivirus software that did a minimal job of protecting your system. Yes there were many other antivirus programs that did a much better job of keeping your computer systems safe from those nasty computer viruses.
 Next Microsoft Security Essentials became a little better as it advanced in windows 7. It was ranked up there in the top 3 free antivirus programs. The top 3 were free avast, free avg and Microsoft security essentials. For being free it did an okay job and was fairly simple to use. When comparing it to antivirus programs like avast and avg, it was very simple to use. In my opinion it was my last choice compared to the other free antivirus programs out there.
 Now it was still available in windows 8 and 8.1 by default. Yes in fact it was installed by default and still is today. If you decided to install something like kaspersky, mcafee, webroot or norton antivirus, it would be stopped from functioning. You see you do not want more than one antivirus program installed or they may fight each other and slow the system down. For being free it was doing a okay job.
 Now in windows 10 microsoft security essentials is still installed by default. One of the good features is that it is cloud based, meaning that updates come in through the cloud. This way it run faster and better. Some of the other good points is that it is less intrusive. In other words you will not see all those nagging pop up ads trying to get you to go to the paid versions of antivirus software. I have seen of late that it does see a file in windows that it thinks is an infection. I have found that this is a false notification and does not cause a problem. You can run the program and remove this, which will not cause any issue.
                     So if you do not want to pay for an antivirus program, I would suggest using Microsoft Security Essentials. If you want more choices in your antivirus protection, I would go with free avast or avg and better that that would be a paid antivirus program. If you are in a business environment there are antivirus  programs geared toward a business. I would watch various companies as they try to offer certain gimmicks that are not in reality true. Remember that no antivirus program can keep your computer from becoming infected and by themselves can not remove any infection.
 So the best course of action is to have an antivirus program that is up to date. I would also run something like paid malwarebytes along with it. I would also strongly suggest backing up your computer. Either use the back up program in windows 10 in the control panel to 1tb or 2tb external hard drive. Another excellent choice is using something like carbonite, which is backing up to the cloud.

Wednesday, May 3, 2017

Best Antivirus Software

 The popular question again from customers is what antivirus software should I use. Well what you will find is that no antivirus software will catch or stop all pc viruses. The best I have seen would kaspersky antivirus software. It is very good at stopping most infections before they happen. The only problem I have seen is it tends to stop things that it sees as strange or malicious activity.
 I do also like the webroot antivirus software. Once again it has been around for a long time and seems to do a good job. My advise is to look for it with multiple licenses. This way you can install it on multiple computers if you have them. Generally it does seem to be priced quite well and does have pretty good reviews.
 In the okay category I would probably put Nortons Antivirus and Mcafee Antivirus. You will find that they come in different flavors like Internet Security and then a more general type of antivirus software. The best thing you can do is look at the ratings and reviews for each piece of software and then decide for yourself. Just keep it up to date and you should be okay.
 As a final piece of advise, keep your system backed up.

Thursday, January 19, 2017

3 Computer Repair Tools For Anyone

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If your not happy with Microsoft give Linux a try

 If your computer is not working properly it may just be a problem with the hardware, software or something has corrupted the operating system. Here are 3 computer repair tools that anyone can use and yes they are free on the internet.
  1. Tweaking Repair Tool
  2. Hirens 15.2 Repair CD
  3. Your Windows Operating CD
 Now there are other repair tools available on the internet such as the various windows pe disks. With any of these programs you should always back up your system or data to an external hard drive first as a good safety precaution. Believe me I have seen it many times with a Technician does not do this and disaster strikes. I know I don't like to be the one explaining to the customer how all their saved photos of their precious children are gone or it's going to cost you $300 dollars or more to try and get them back.
 The tweaking repair tool and be found on the internet at and it is free. It is just a matter of downloading the file, installing it and running it. Usually it will bring up the files and then you extract the application file to a folder and run it. It will give a number of repairs to choose. I would just go with the default setting. I would also suggest to either run it in a clean boot or in the safe mode with networking.
 The Hirens 15.2 seems to be the latest version and is an iso file. So you will need to download the iso file and burn it to a cd. It then make a bootable cd that you can run a multitude of tests from. The windows pe disks are done the same way and are for win7pe, win8pe and I believe win10pe, but I have not seen it as of yet. I especially like these for running check disk with the repair choice or the western digital software.
 The third computer repair tool is actually the windows operating cd. Yes you can boot off of it and enter the repair mode. Here you can try start up repairs or run repairs from a command prompt, which can be very useful. Some of these are bootrec /fixboot, bootrec /fixmbr and bootrec /rebuildbcd. Just remember with the last one it removes the restore points. I would try running the system restore back to a previous good date first if possible. Now with windows 8 and 10 you do get some other choices. Some of these are to reset the operating system saving the data or resetting and completely wiping out and reinstalling with no data. If you don't have your operating cd you may be able to download one off the internet; just remember they are not for reinstalling your operating system on another computer. They are only for repair as there are no more free windows 10 upgrades. I have seen some technicians using the windows 10 1511 and current version, which is against Microsoft's Oem Licensing policy. If you see this happening report them.